Services

I work with product and design teams, startup founders, and agencies on projects that range from designing and testing prototypes to bring new products to market, to training teams on human-centered design and agile product development. Additionally, I specialize in leading design sprints and integrating behavioral science and machine learning into products.


Product Management, Product Design, and User Experience (UX) Research

Create a product and experience your customers will love. I help my clients with product management, UX research, interaction design, UX design, prototyping, user interface (UI) design, branding, visual design, data analysis and storytelling.

Learn more about my work and contact me to learn more about how I can help your team.

Workshops

Transform your organization by bringing my corporate training and coaching to you. I lead tailored, private workshops for teams looking to level up on topics including Leading Design Sprints, UX Research Methods, Designing Your Product and Design Hiring Process, Designing for Machine Learning Products, Designing for Behavior Change, and Kickstarting a Design System. My workshops leverage an experiential learning model, with detailed case studies, interactive activities, small group discussion, and tailored feedback. Additionally, I lead some of my most popular talks and workshops at select conferences worldwide.

Contact me to bring a talk or workshop to your organization or conference.

Coaching

Design your career. I offer both private one-on-one and group coaching sessions for product and design leaders who want to develop their leadership style and level up on specific skills. Additionally, for emerging designers, I offer resume critiques and portfolio reviews.

Contact me to learn more about coaching sessions.


Testimonials

"Effective human-centered design is fundamentally about listening to, understanding, and solving problems for someone in need. Crystal's ability and initiative to implement human-centered design in a fast growing organization of 100+ people across multiple departments demonstrates that she can not only help organizations build more meaningful products, but also change organizational cultures and processes to value human-centered approaches."
- Momo Ong, Product Manager at Facebook

"Crystal assisted our team as the UX design lead to develop our company’s flagship product. As an early stage technology company, Crystal’s experience and skills were invaluable for turning our prototypes into a reality. It was clear she did extensive research and carefully thought through design decisions, which meant she asked all the right questions and consistently aligned her designs to our priorities, needs, and goals. In addition to her talent, Crystal’s enthusiasm made it a delight to tackle our design challenges."
- Cristina Leos, Cofounder of MyHealthEd

Product Manager, UX Researcher & Design Lead

Based in DC but working with clients around the world