Crystal Yan is a product and experience design leader focused on empowering organizations to be more customer-centric. Currently, she advises clients in the technology, healthcare, education, and nonprofit sectors as an independent consultant and is a UX Designer with the United States Digital Service, a startup within the federal government using design and technology to deliver better government services to the American people. Previously, Crystal led the user experience team at a civic tech startup transforming how organizations interact with governments worldwide. Crystal holds a degree in Economics from Amherst College and has worked in the US, India, China, and Cambodia.
Speaking engagements include:- The Lead Developer: Build a Better Hiring Process with Design Thinking talk in London, United Kingdom - NDC Oslo: Behind the AI Curtain talk in Oslo, Norway - O'Reilly Fluent Conference: Build a Better Hiring Process with Design Thinking talk in San Jose, CA, USA - Code for America Summit: Using Discovery Sprints to Change Policy with People-Centered Policymaking panel in Oakland, CA, USA - Oktane18: Leveraging the API Economy to Drive Adoption and Growth talk in Las Vegas, NV, USA - NDC Minnesota: Behind the AI Curtain talk in St. Paul, Minnesota, USA - Data Day Mexico: Behind the AI Curtain: Designing for Machine Learning Products keynote in Mexico City, Mexico - StarsConf: Bias, Uncovered workshop and Behind the AI Curtain talk in Santiago, Chile - PAPIs International Conference on Predictive Applications and APIs: Behind the AI Curtain talk in Boston, MA, USA - Midwest UX: Behind the AI Curtain talk in Cincinnati, OH, USA - SeleniumConf: Zero to Test: How to Run Your First Beta Testing Program talk in Berlin, Germany - Grace Hopper 2017: "The Art & Science of Product Management" panel in Orlando, FL, USA - Refresh DC: Zero to Test: How to Run Your First Beta Testing Program talk in Washington, DC, USA - Scenic City Summit: Behind the AI Curtain talk in Chattanooga, TN, USA - UXDC 2017: Behind the AI Curtain talk in Washington, DC, USA - InnovatorsBox: "Beyond the Box: Government" panel in Washington, DC, USA - ProductTank 2017: "Gathering and Prioritizing Customer Feedback" panel in Washington, DC, USA - ULL Conf 2016: Bias, Uncovered workshop in Killarney, Ireland - AIGA DotGovDesign 2016: "Design Sprints for the Real World" talk in Washington, DC, USA - Ashoka U 2014: "Applying Human-Centered Design at Scale" workshop at Brown University, USA - Barcamp Beijing: "Irrational by Design" talk at Microsoft Research Asia in Beijing, China - Ashoka U 2012: "Taking to the Streets: Introduction to Customer Development" workshop at Duke University Fuqua School of Business, USA - Supernova 2009: "Marketing Today: Embracing Digital Media Strategy" talk at University of Pennsylvania Wharton School of Business, USA