Crystal Yan is a product and experience design leader focused on empowering organizations to be more customer-centric. Currently, she advises clients in the technology, healthcare, education, and nonprofit sectors as an independent consultant and is a Product Manager and Designer with the United States Digital Service, a startup within the federal government using design and technology to deliver better government services to the American people. Previously, Crystal led the user experience team at a civic tech startup transforming how organizations interact with governments worldwide. Crystal holds a degree in Economics from Amherst College and has worked in the US, India, China, and Cambodia.
Speaking engagements include:- O'Reilly Fluent Conference: "Build a Better Hiring Process with Design Thinking" talk in San Jose, CA, USA - NDC Minnesota: "Behind the AI Curtain" talk in St. Paul, Minnesota, USA - Data Day Mexico: "Behind the AI Curtain: Designing for Machine Learning Products" keynote in Mexico City, Mexico - StarsConf: "Bias, Uncovered" workshop and "Behind the AI Curtain" talk in Santiago, Chile - PAPIs International Conference on Predictive Applications and APIs: "Behind the AI Curtain" talk in Boston, MA, USA - Midwest UX: "Behind the AI Curtain" talk in Cincinnati, OH, USA - SeleniumConf: "Zero to Test: How to Run Your First Beta Testing Program" talk in Berlin, Germany - Grace Hopper 2017: "The Art & Science of Product Management" panel in Orlando, FL, USA - Refresh DC: "Zero to Test: How to Run Your First Beta Testing Program" talk in Washington, DC, USA - Scenic City Summit: "Behind the AI Curtain: Designing for User Trust in Data Science" talk in Chattanooga, TN, USA - UXDC 2017: "Behind the AI Curtain: Designing for User Trust in Data Science" talk in Washington, DC, USA - InnovatorsBox: "Beyond the Box: Government" panel in Washington, DC, USA - ProductTank 2017: "Gathering and Prioritizing Customer Feedback" panel in Washington, DC, USA - ULL Conf 2016: "Bias, Uncovered" workshop in Killarney, Ireland - AIGA DotGovDesign 2016: "Design Sprints for the Real World" talk in Washington, DC, USA - Ashoka U 2014: "Applying Human-Centered Design at Scale" workshop at Brown University, USA - Barcamp Beijing: "Irrational by Design" talk at Microsoft Research Asia in Beijing, China - Ashoka U 2012: "Taking to the Streets: Introduction to Customer Development" workshop at Duke University Fuqua School of Business, USA - Supernova 2009: "Marketing Today: Embracing Digital Media Strategy" talk at University of Pennsylvania Wharton School of Business, USA