Crystal Yan is a product and experience design leader focused on empowering organizations to be more customer-centric. Currently, she advises clients in the technology, healthcare, education, and nonprofit sectors as an independent consultant and is a Product Manager and UX Designer with the United States Digital Service, a startup within the federal government using design and technology to deliver better government services to the American people. Previously, Crystal led the user experience team at a civic tech startup transforming how organizations interact with governments worldwide. Crystal has worked in the US, India, China, and Cambodia and spoken at technology and design conferences across the US, Mexico, Chile, China, India, Ireland, Germany, Norway, and the UK.
Speaking engagements include:- Profusion: Behind the AI Curtain talk in London, United Kingdom - Software in Practice: Designing for Machine Learning Products workshop in London, United Kingdom - The Lead Developer: Build a Better Hiring Process with Design Thinking talk in London, United Kingdom - NDC Oslo: Behind the AI Curtain talk in Oslo, Norway - O'Reilly Fluent Conference: Build a Better Hiring Process with Design Thinking talk in San Jose, CA, USA - Code for America Summit: Using Discovery Sprints to Change Policy with People-Centered Policymaking panel in Oakland, CA, USA - Oktane18: Leveraging the API Economy to Drive Adoption and Growth talk in Las Vegas, NV, USA - NDC Minnesota: Behind the AI Curtain talk in St. Paul, Minnesota, USA - Data Day Mexico: Behind the AI Curtain: Designing for Machine Learning Products keynote in Mexico City, Mexico - StarsConf: Bias, Uncovered workshop and Behind the AI Curtain talk in Santiago, Chile - PAPIs International Conference on Predictive Applications and APIs: Behind the AI Curtain talk in Boston, MA, USA - Midwest UX: Behind the AI Curtain talk in Cincinnati, OH, USA - SeleniumConf: Zero to Test: How to Run Your First Beta Testing Program talk in Berlin, Germany - Grace Hopper 2017: "The Art & Science of Product Management" panel in Orlando, FL, USA - Refresh DC: Zero to Test: How to Run Your First Beta Testing Program talk in Washington, DC, USA - Scenic City Summit: Behind the AI Curtain talk in Chattanooga, TN, USA - UXDC 2017: Behind the AI Curtain talk in Washington, DC, USA - InnovatorsBox: "Beyond the Box: Government" panel in Washington, DC, USA - ProductTank 2017: "Gathering and Prioritizing Customer Feedback" panel in Washington, DC, USA - ULL Conf 2016: Bias, Uncovered workshop in Killarney, Ireland - AIGA DotGovDesign 2016: "Design Sprints for the Real World" talk in Washington, DC, USA - Ashoka U 2014: "Applying Human-Centered Design at Scale" workshop at Brown University, USA - Barcamp Beijing: "Irrational by Design" talk at Microsoft Research Asia in Beijing, China - Ashoka U 2012: "Taking to the Streets: Introduction to Customer Development" workshop at Duke University Fuqua School of Business, USA - Supernova 2009: "Marketing Today: Embracing Digital Media Strategy" talk at University of Pennsylvania Wharton School of Business, USA