Crystal Yan is a product and design leader focused on empowering high impact organizations to be more customer-centric with human-centered design. She advises clients in the technology, healthcare, education, and nonprofit sectors as an independent consultant. Currently, she is a Product Lead at Remitly in Seattle, launching new products and businesses in the financial services sector. Previously, she led product and UX teams at the United States Digital Service in Washington DC, a startup within the federal government using design and technology to deliver better government services to the American people. Through USDS, Crystal worked at USCIS to reduce the asylum backlog for the US asylum program for 729,000 asylum seekers, and at CMS to make it easier for Medicare to pay for value-based care for 57 million patients. She has worked in the US, India, China, and Cambodia and spoken at technology and design conferences across the US, Mexico, Chile, China, India, Ireland, Germany, Norway, Portugal, and the UK. Contact Crystal through LinkedIn to request more information about consulting services, or invite her to speak at your event/to your organization.
Speaking engagements include:- Design & Content Conference: Designing Content for Data Security talk in Vancouver, Canada - Code for America Summit 2019: Designing Secure Digital Services talk in Oakland, CA, USA - The Lab @ OPM Spring Design School: Why Design Matters panel (panelist) in Washington, DC, USA - AIGA DC x USDS Design Open House: Building Design Cultures and Championing Great Design in Government panel (moderator) in Washington, DC, USA - ConveyUX: Scaling Impact When Designing in the Public Sector talk in Seattle, WA, USA - Productized: Designing for Machine Learning Products talk in Lisbon, Portugal - Midwest UX: Scaling Impact When Designing in the Public Sector talk in Chicago, IL, USA - SPA: Designing for Machine Learning Products workshop in London, UK - The Lead Developer: Build a Better Hiring Process with Design Thinking talk in London, UK - NDC Oslo: Designing for Machine Learning Products talk in Oslo, Norway - O'Reilly Fluent: Build a Better Hiring Process with Design Thinking talk in San Jose, CA, USA - Code for America Summit 2018: Using Discovery Sprints to Drive People-Centered Policymaking panel (panelist) in Oakland, CA, USA - Oktane18: Leveraging APIs to Drive Adoption and Growth talk in Las Vegas, NV, USA - NDC Minnesota: Designing for Machine Learning Products talk in St. Paul, Minnesota, USA - Data Day Mexico: Designing for Machine Learning Products keynote in Mexico City, Mexico - StarsConf: Bias, Uncovered workshop and Behind the AI Curtain talk in Santiago, Chile - PAPIs: Designing for Machine Learning Products talk in Boston, MA, USA - Midwest UX: Designing for Machine Learning Products talk in Cincinnati, OH, USA - SeleniumConf: How to Run Your First Beta Testing Program talk in Berlin, Germany - Grace Hopper 2017: "The Art & Science of Product Management" panel (panelist) in Orlando, FL, USA - Refresh: How to Run Your First Beta Testing Program talk in Washington, DC, USA - Scenic City Summit: Designing for Machine Learning Products talk in Chattanooga, TN, USA - UXDC 2017: Behind the AI Curtain talk in Washington, DC, USA - InnovatorsBox: "Beyond the Box: Government" panel in Washington, DC, USA - ProductTank: "Gathering and Prioritizing Feedback" panel in Washington, DC, USA - ULL Conf 2016: Bias, Uncovered workshop in Killarney, Ireland - AIGA DotGovDesign 2016: "Design Sprints for the Real World" talk in Washington, DC, USA - Ashoka U 2014: "Human-Centered Design at Scale" workshop at Brown University, USA - Barcamp Beijing: "Irrational by Design" talk at Microsoft Research Asia in Beijing, China - Ashoka U 2012: "Introduction to Customer Development" workshop at Duke University Fuqua School of Business, USA - Supernova 2009: "Digital Media Strategy" talk at University of Pennsylvania Wharton School of Business, USA