Crystal Yan is a product and experience design leader focused on empowering high impact organizations to be more customer-centric with human-centered design. Currently, she advises clients in the technology, healthcare, education, and nonprofit sectors as an independent consultant and is a Product Manager and UX Designer with the United States Digital Service, a startup within the federal government using design and technology to deliver better government services to the American people. At the USDS, her work focuses on using human-centered design to deliver better policy for healthcare providers and better services for asylum seekers. Previously, Crystal led the user experience research and design for Real Talk, a storytelling-driven health education app co-designed with low-income teenagers in the rural South, and led the user experience team at FiscalNote, an enterprise software startup transforming how organizations interact with governments worldwide. Crystal has worked in the US, India, China, and Cambodia and spoken at technology and design conferences across the US, Mexico, Chile, China, India, Ireland, Germany, Norway, and the UK.
Speaking engagements include:- Productized: Designing for Machine Learning Products talk in Lisbon, Portugal - Midwest UX: Scaling Impact When Designing in the Public Sector talk in Chicago, IL, USA - Profusion: Designing for Machine Learning Products talk in London, UK - SPA: Designing for Machine Learning Products workshop in London, UK - The Lead Developer: Build a Better Hiring Process with Design Thinking talk in London, UK - NDC Oslo: Designing for Machine Learning Products talk in Oslo, Norway - O'Reilly Fluent: Build a Better Hiring Process with Design Thinking talk in San Jose, CA, USA - Code for America Summit: Using Discovery Sprints to Drive People-Centered Policymaking panel in Oakland, CA, USA - Oktane18: Leveraging APIs to Drive Adoption and Growth talk in Las Vegas, NV, USA - NDC Minnesota: Designing for Machine Learning Products talk in St. Paul, Minnesota, USA - Data Day Mexico: Designing for Machine Learning Products keynote in Mexico City, Mexico - StarsConf: Bias, Uncovered workshop and Behind the AI Curtain talk in Santiago, Chile - PAPIs: Designing for Machine Learning Products talk in Boston, MA, USA - Midwest UX: Designing for Machine Learning Products talk in Cincinnati, OH, USA - SeleniumConf: How to Run Your First Beta Testing Program talk in Berlin, Germany - Grace Hopper 2017: "The Art & Science of Product Management" panel in Orlando, FL, USA - Refresh: How to Run Your First Beta Testing Program talk in Washington, DC, USA - Scenic City Summit: Designing for Machine Learning Products talk in Chattanooga, TN, USA - UXDC 2017: Behind the AI Curtain talk in Washington, DC, USA - InnovatorsBox: "Beyond the Box: Government" panel in Washington, DC, USA - ProductTank: "Gathering and Prioritizing Feedback" panel in Washington, DC, USA - ULL Conf 2016: Bias, Uncovered workshop in Killarney, Ireland - AIGA DotGovDesign 2016: "Design Sprints for the Real World" talk in Washington, DC, USA - Ashoka U 2014: "Human-Centered Design at Scale" workshop at Brown University, USA - Barcamp Beijing: "Irrational by Design" talk at Microsoft Research Asia in Beijing, China - Ashoka U 2012: "Introduction to Customer Development" workshop at Duke University Fuqua School of Business, USA - Supernova 2009: "Digital Media Strategy" talk at University of Pennsylvania Wharton School of Business, USA